Go create form on SwiftCloud.
Plug that number into your WordPress Admin >> Swift Helpdesk >> Settings >> My SwiftCloud.AI help support form is., and select your thank-you page that someone will see after they submit ticket.
To add satisfaction surveys, install Customer Advocate Marketing plugin first and get it set up, then..
Upload Swift Helpdesk to the wp-content plugins directory, or better yet, use WordPress installer at Plugins >> Add New >>.
To install webform, login at https SwiftCloud.AI and click 'new form, drag and drop fields to create form, click save, and then remember the number it gives you..
Create page for your support central, and another to open support ticket, i.e 'support and 'support-request.
First, signup at SwiftCloud, then when logged in, navigate on the left to WebForms..
Drag and drop from the fields on the left, choose what you want to happen after capture, and hit save..
Next, in WordPress, create 2 pages Support Home page and Support Request page..
Browse the code, check out SVN repository, or subscribe to the development log by RSS...
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