Using one of our premium addons, you can also enable support for tickets created by email, Facebook or Twitter..
To add CAPTCHA to your support form, go here, get Google reCAPTCHA keys and then add them to your KSD settings..
Get KSD and WP in from @KanzuCode on Twitter..
By default, tickets are only visible to the customer who logged them and your staff ..
By default though, they can use support form on your website and add replies to the ticket on your website...
Browse the code, check out SVN repository, or subscribe to the development log by RSS...
BUG FIX Save reCAPTCHA key, don't let the xxxxx mess it up. 2.3.0, October 22, 2016.
Re-do onboarding to use keys, not digits and add knowledge base links at the end. 2.2.10, August 27, 2016.
Re-direct to 'My tickets, not 'Submit Ticket on KSD login.
BUG FIX Sanitization of ticket message and replies now done to allow HTML content 'NEW ticket status added, 'ASSIGNED removed from available ticket status options.
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