Adapted to your process Use queue that lets clients know their place in line or use Accept Ignore request management style that notifies you when somebody wants to chat.
This is where you create IDs for your agents, and roles that you will assign to chat windows and agents..
The role or roles that you assign to this agent will determine which chat windows they chat requests from.
Unavailable Message You can create custom page with message that will appear in place of the chat window if nobody is available.
Pages Once you've Saved Your Changes in the settings, go to Pages in the Dashboard side bar and choose page where you'd like to insert chat window.
Agents will be eligible to chat requests through the window just by navigating to the page where you put it and logging in.
Test It Out Open up private browsing window and navigate to the page you just configured the chat window for..
Once you've done that go back to the browser window where your Dashboard is open and go to Live Support Desk icon in your Dashboard Sidebar.
Click on the chat window and you'll receive in Live Support Desk.
NOTE Make sure ID you use for your test has the role that you assigned to the chat window you testing from.
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