This is very powerful plugin, but it's not well documented, and while the support from the developer is, it's somewhat terse, and directed towards folks.
If you can use this plugin out of the box, you will love it.
If you are coder looking for system you can customize, you will also love this product, I think you can do just about anything with it if you are programmer..
However, if you are user used to configuring functionality or tweaking features using powerful admin interface, then you will be disappointed and frustrated with this plugin..
Every other ticket plug-in has easy to use admin page where you insert field using editor, or are presented with array of pre-defined fields with show hide required boxes alongside them..
This makes lots of sense if you are coder at But as user, you are not going to be very happy having to touch php files just to add buyer's zip code.
There is medium here, and this plugin has not found it yet..
The documentation appears ok at first look, but if you have question, you will find it's incomplete.
It was written by the developer without any input from end-user, which will keep those middle users.
Still while I may not even end up using this plugin, as I do not want to have to customize and maintain php files for the I manage, I will still give it 5 stars, because I think it's extensible, in the right hands.
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