Hi and Welcome to the new release of simple fines helpdesk or even project management you decide. the sparseness of configuration and application in GUI is not accidental to make the plugin as simple and not hard to use as possible hence.
Yes you can either through Simple Tickets in the WP-admin Simple Tickets > New Ticket or through the page page you pasted the to..
What does Placeholder stand for in Advanced Features Simple Tickets > Settings.. same as Label but this is the text displayed in the input field first to the Label if the field is empty.
If Display in Ticket List is set to Yes then when you view Ticket List this field will be in one of the headers and you can sort all your fines with this field if you double-click on in the header blue.
You have to go from the ticket you want to edit click Edit Ticket it is by Ticket Details on the center and edit what you want click Update and done...
If you wan't to delete directly through the Ticket you will see column on the center saying 'Options and it will contain. in line with the ticket 'X with black background.
First you need to create your ticket then you need to go to that ticket from the list and shift 'Sticky Ticket. from 'No to 'Yes..
Bug Fix Now if ticket exists in the list but the ticket file doesn't exist the file will be re-created instead of it being free Disappearing tickets bug patched.
You can set the list to be descending descending sort the list by ticket id date modified and you can choose with tickets to display if you have 'Status select application in your settings..
New Feature Now Tickets can be set as sticky i.e. stay at the top of the list regardless of Control Panel editting ticket and changing the ticket setting 'Sticky Ticket. to 'Yes or 'No.
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