Users can submit tickets, ticket agents can answer tickets, change the ticket status, private notes.
With shortcode, you can display the create ticket form on the frontend.
Visitors who are not logged in will be registered, or if the email address exists in the database asked to login..
Administrators can change the ticket agents and configure the plugin.
The plugin comes with dozens of filter and action hooks which enable your developer to extend the functionality, so they fit your needs..
After you have configured the plugin create new page, where you can use the shortcode to display the ticket create form...
After you have configured the plugin create new page, where you can use the shortcode to display the ticket create form...
The fact that that the dev gave us the ability to customize what goes into the ticket is refreshing..
Browse the code, check out SVN repository, or subscribe to the development log by RSS...
You can edit the senders name and email address for emails send with the ticket system..
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