You don't have to hire center to monitor your website 24 7 or worry about not being able to respond to clients with Universal you can take your site with you, everywhere..
The Business Plan enables you to setup group chats you can have several operators on the watch to deal with the number of visitors.
can you talk to your clients, but you can also see the online, the pages they visiting and the source where they came from, allowing you to step in efficiently to convert them to customers.
Universal can alert you when users stay for too long on your website or when they visit certain pages, and you can step in to maximize the conversion rate..
Universal integrates with Piwik, allowing you to get full visitor profile which country they are from, how they found your website and what pages they are visiting..
This means you can have operator for the Products section, and operator for Services section, allowing you to improve customer service by assigning dedicated work force.
Whenever customer visits page, Universal will match the visit to your defined criteria and will alert you if any of those are met.
So, if we name your operators Alice, Bart, Charlie, David and Eric, then the groups will look like this.
Group Alice, Bart, Charlie, David and Eric, UniversalAgent6Bot.
Group Alice, Bart, Charlie, David and Eric, UniversalAgent7Bot.
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